“Customer care is extremely important to ADEY and the business has worked incredibly hard in recent years to create exceptionally high levels of customer satisfaction throughout every area of contact,” she says.
“My role will be to build on that foundation as the business grows in the future ensuring we have responsive and effective systems in place that deliver everything ADEY’s customers require and, at the same time, develop new and existing relationships.”
Among the new initiatives proposed behind the scenes will be a customer logging and reporting system providing immediate access to full customer history for a faster and more efficient service.
ADEY’s range of MagnaClean magnetic and non-magnetic filters which protect and maintain new and existing domestic and commercial central heating systems, have been adopted throughout the UK by installers as best industry practice.
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